page explains our terms of service, which contains important
information about your legal rights. When you use Douglas Models Distributors/Volusion Shopping Cart, you're
agreeing to these terms. Everyday language summaries are provided for
your convenience only and are not legally binding.
All terms not otherwise defined herein shall have the definitions set forth in the
Terms of Service.
forth above. Douglas Models Distributors is committed to honoring the privacy of Our
which is part of Our overall Terms of Service ("Terms of Service"),
covers personal information shared through Our website and Our Services,
including Personally Identifiable Information and Anonymous Information
(the "Personal Information"). "Personally Identifiable Information" or
"PII" means information that can be used to identify You as an
individual, such as, for example:
- Your name, company, email address, phone number, billing address, and shipping address;
- Your User ID and password (if applicable);
- credit card information (if applicable);
- any account-preference information You provide us; and
- Your computer's IP address.
Information" means information and data that is not linked to Your
Personally Identifiable Information and does not, by itself, permit the
identification of an individual.
You provide on Our website (“Our Site”) and as part of Our Services. It
also describes the choices available to You regarding Our use of Your
Personal Information and how you can access and update this information.
Unless otherwise specifically required by applicable law, by submitting
Personal Information through Our Site or as otherwise described in this
Site, You expressly consent to the collection, use and disclosure of
collect basic client information, including Personal Information, in
connection with the performance of the Services. We respect Your
privacy, and We assure you that We will maintain and use this
We do not intentionally gather Personal Information from visitors who are under the age of 13.
Our servers, and does not govern the collection and use of information
by Our merchants, Our partners, or other companies that We do not
control, nor by individuals not employed or managed by Us. If You visit a
website that We host, mention or link to, another entity may collect
before providing the site with information.
such, if you are one of Our merchants, You must ensure Your customers
understand how You collect and process their personal information. You
with the laws applicable to Your business. You also agree to obtain
consent from Your customers for the use and access of their personal
information by Us and other third parties.
Data We Collect from You
registration of an Account requires You to provide certain Personal
Information, including a full legal name, current address, phone number,
a valid email address and certain other information indicated as
required. If You choose Services that require the payment of a fee, You
will also be required to submit a credit card/debit card number,
expiration date and billing zip code, which information will be kept on
file in Our secure servers in order to process Your recurring charges.
In connection with Your account registration, We may also ask for
additional information, including the number of employees in Your
company (if an entity), Your annual revenues, Your industry and other
similar information. We use all such information to provide the Services
to You, including to contact You, confirm Your identity and, if
applicable, to invoice You.
collect Personal Information from Your customers that You share with Us
or that such customers provide while registering for Your website using
the Services ("Your Site"), browsing Your Site or during checkout on
Your Site. We use this information to provide You the Services and so
that You can serve Your customers, including supporting and processing
orders, authentication and processing payments. We also use this
information to improve the Services.
collect Personal Information from our partners, which include
individuals and businesses that have entered into a partnership
agreement with Us. Our partners can include referral partners,
developers, technology partners and solution partners. We also collect
Personal Information about Your customers from Our partners in
information to provide the Services to You, including to contact You and
confirm Your identity and to improve the Services so that You can
better serve Your customers.
You are a customer of Ours or not, We collect Anonymous Data, including
data about Our websites that You visit and how You browse, information
about the device, operating system and browser You use, Your network
connection, Your IP address and the date/time stamp for Your visit. If
You are a customer of Ours, We will also collect data about how and when
You access Your Account. We use this information to see which areas are
most visited, which helps Us improve the quality of visitors' online
shopping experiences by recognizing and delivering more of the features,
services and products that Our visitors prefer. We may also use this
information to provide You advertising or marketing.
websites may use social media features, such as the Facebook 'like'
button ("Social Media Features"). These features may collect Your IP
address and which page You are visiting on Our website, and may set a
cookie to enable the feature to function properly. You may be given the
option by such Social Media Features to post information about Your
activities on Our website to a profile page of Yours that is provided by
a third party social media network in order to share with others within
your network. Social Media Features are either hosted by a third party
or hosted directly on Our website. Your interactions with these features
relevant Social Media Features.
Contests and Sweepstakes
respect to persons age 13 or older, We collect Personal Information
required to participate in certain contests, sweepstakes, and/or other
giveaways (individually and collectively, "Promotions") that We conduct
on social media/networking websites including, but not limited to
twitter.com, facebook.com, pinterest.com, instragram.com, and
youtube.com (each, a "Social Media Site"), or on Our website. This
information may vary but will typically include your first and last
name, mailing address (including city, state, zip code and country) and
e-mail address. It may also include additional information, such as
telephone number, fax number, and information about your interests in
and use of various products, programs and services. We will use any such
Personal Information to contact You regarding Your interest in, or
experience with, the Services, as well as for marketing purposes.
telephone users, We collect your phone number and call audio. From chat
support users, we collect PII as well as information about the device
and browser You use, Your network connection and Your IP address. From
forum users, we collect certain PII, including Your name, email address
and website URL. We use all of this information to provide to You the
Services, to enhance Our Services and answer any questions You may have.
Use of Personal Information
described above, We will use Personal Information to perform the
Services, including to facilitate the creation of and secure Your
account on our network and identify You as a user in Our system. We will
also use Personal Information to contact You regarding Your interest
in, or experience with, the Services, to provide You with support and to
improve the quality of Our Site and Services. We may also use Personal
Information for marketing purposes. For example, We may use information
that You provide to contact You or send to You information regarding Us
or our partners. We use Personal Information that You provide to Us or
that is collected from partners to conduct automated decision making,
including to assist us in screening merchant accounts for risk or fraud
We will not use or disclose any such PII, except:
- as necessary to provide the Services to You;
the aggregate with other information in such a way so that Your
identity cannot reasonably be determined (for example, statistical
- as required by law, or based on our good faith belief that it is necessary to conform or comply with the law;
- to outside auditors who have agreed to keep the information confidential;
a successor organization in the event of a merger, acquisition,
bankruptcy, or other sale or disposition of all or a portion of Our
- as necessary to enforce Our Terms of Service;
necessary to protect Our rights, safety, or property, Our users, or
others; this may include (for example) exchanging information with other
organizations for fraud protection and/or risk reduction; and
do not sell, rent or trade Your Personal Information to third parties.
We will not use any PII we collect from You or Your customers to contact
or market to Your customers or directly compete with You.
You purchase, use or specifically express interest in a product or
service of one of Our partners, We may share Personal Information about
You with such partner.
We use third party
payment processors to assist Us in processing and share with them Your
PII payment information securely. Such third party processors’ use of
Your Personal Information is governed by their respective privacy
policies which may or may not contain privacy protections as protective
We may use other
third parties to help Us provide services and marketing to You, such as
shipping or fulfilling orders, processing payments, monitoring site
activity, identifying and preventing fraud, conducting quality assurance
and testing, providing support, conducting surveys, and administering
e-mails, and share with them Your Personal Information solely for those
If We share any Personal
Information with any of these third parties, We will require that such
information be used only to provide the services requested by Us and be
maintained by them in strictest confidence.
do not control the use by third parties of Your Personal Information
that We collect, and its use by them will be in accordance with their
own privacy policies. However, We will ensure that they are bound by
agreements with us that include non-disclosure and certain data
protection provisions. If you do not wish for Your Personal Information
to be shared in this manner, You may opt not to purchase or use these
third party services or to specifically express interest in Our partners
products or services.
We will always ask
for Your consent before sharing Your Personal Information with Third
Parties for purposes other than those described herein.
cookie is a small amount of data or pieces of text, which may include a
unique identifier, and is typically sent to and stored on Your browser
or device. Cookies are generally by websites to improve the browsing
experience of a user. They typically enable websites to remember
preferences and understand how people navigate or use a website, and can
be used to provide a user with more relevant marketing and advertising.
list of the cookies that may be placed in Your browser or device as a
result of a visit to Our Site, or any of our customer’s sites, may be
to analyze how the Services are being accessed and used. For example,
cookies enable Us to recognize Your device and make Our sites more
responsive to Your needs by delivering a better and more personalized
experience to You. In addition, cookies are used by Us to help track
your clicks as you go through the pages within any of Our websites,
which allows Us to track performance and improve Our Site and Services.
authentication purposes and to determine when You are logged in. This
enables You to avoid re-entering information upon every new visit to Our
Site and to help prevent fraudulent use of credentials.
Your Site to authenticate Your customers, provide Your customers with a
personalized experience by remembering their preferences and to help
keep track of support requests.
parties that have content embedded on Our Site such as a social feature
may set cookies on a user’s browser and/or obtain information about the
fact that a web browser visited a specific website from a certain IP
address. Third parties cannot collect any other personally identifiable
information from Our websites unless You provide it to them directly.
Any third party cookie usage is governed by the policy of the third
party placing the cookie.
partner with third party publishers, advertisers and other service
providers to manage Our ads on other websites. These third parties may
send cookies to Your browser or device to gather information about Your
activities on Our Site and other sites that You visit. This information
is then used to manage Our ads. For example, if You visit Our Site, You
may see a Volusion ad when You visit another website or use a social
Third Party Tags
use and manage third party tags on Our Site. Third party tags may take
the form of pixels or tracking snippets. This means that no cookies are
used and no personal data is collected. We use Google Tag Manager to
manage our third party tag usage. We use tracking snippets to capture
data from your browser, make requests to a third party partner or set
cookies on your device to store data. This may cause other tags to be
activated which may, for their part, collect data and set cookies under
Google Tag Manager does not access or store this data.
may also use web beacons, tracking technology and other automated
tracking methods on Our Site, in mobile applications and communications
with You and in Our products and services, to track and measure
performance and engagement on Our Site and Services and Our ads.
You prefer not to accept cookies, You can set Your browser to either
completely disallow cookies or have a browser alert You when a site is
using a cookie. The exact method of disabling cookies varies depending
on the browser You are using; please consult the Help option in Your
browser for specific directions. Please note that if You reject or block
all cookies in Your browser settings, You will not be able to take full
advantage of Our services as some cookies are necessary for the site to
We have implemented
and use Display Advertising to allow for Google Analytics Remarketing.
You can opt-out of Google Analytics for Display Advertising and
customize Google Display Network ads using
Google Ads Settings can also use the Google Analytics opt-out browser plug-in to prevent their data from being collected and used by Google Analytics.
You can opt out of targeted ads served via specific third party vendors by visiting the Digital Advertising Alliance’s
Opt-Out page and the Network Advertising Initiative’s Opt-Out page. If You are a resident of the European Union, please see here.
may deactivate Google Tag Manager with the help of a browser add-on if
you do not want this website analysis. One such add-on can be downloaded
is no industry standard or understanding about how to respond to “Do
Not Track” (“DNT”) signals. Therefore, unless otherwise required by law,
We do not alter our data collection and usage practices when We detect
DNT signals from Your browser.
Use of Forums / Discussion Boards
of the information contained on Our website is medical, legal,
business, or other advice or opinion. Any opinion expressed via this
service is that of its author. Users are reminded that postings are
automatic, instantaneous, and are not pre-reviewed. Additional facts and
information on legal or other developments may affect the subjects
discussed. Confidential information should not be discussed. We assume
no responsibility for the content or consequences, direct or indirect,
of communications by users.
You provide to Us, or We otherwise collect, Personal Information,
either directly or through a partner, We will take commercially
reasonable precautions to protect the information from loss, misuse and
unauthorized access, disclosure, alteration and destruction. We follow
industry standards on information security management to safeguard
sensitive information, and are certified as a PCI-DSS service provider.
Our platform is audited annually by a third-party qualified security
assessor for compliance with PCI-DSS.
will retain Your Personal Information for as long as Your Account is
active or for as long as needed to provide You or our users with the
Services. We also retain Your Personal Information for legitimate
business purposes and to comply with the law. The precise periods for
which We retain Your Personal Information vary depending on the nature
of the information or why We need it.
collect and retain indefinitely anonymous or anonymized information,
such as website visits, in order to improve our Services.
section provides additional information for California residents and
their rights under the California Consumer Privacy Act (“CCPA”).
For details regarding the personal information that We collect please refer above to
Section 1, Data We Collect from You.
We do not collect personal information from California residents who We
know are under 16 years of age. For details regarding how We use and
share information please refer above to
Section 2, Use of Your Personal Information.
We do not sell, as defined in the CCPA, the personal information that
We collect. We do, however, use third party cookies as further described
Subject to certain exceptions and restrictions, the CCPA provides California consumers the right to request to:
Know more details about the categories or specific pieces of personal
information that We collect (including how We use and disclose this
- 2) Delete personal information;
- 3) Opt out of any “sales” that may be occurring.
note that for any of these requests, We will need to verify Your
identity prior to fulfilling Your request in order to protect Your
privacy and security. Also, please be advised that We need certain types
of information in order to provide Our services. We will not
discriminate against You should You choose to exercise Your options
under the CCPA.
California residents may
make a request pursuant to their rights under the CCPA by contacting us
at email@example.com. We will verify Your request using the
information associated with Your account, including email address.
Government identification may be required. Residents can also designate
an authorized agent to exercise these rights on their behalf by
providing Us documentation sufficiently demonstrating that You have
granted that authorized agent those rights.
Residents of the European Economic Area
operations are located primarily in the United States. If You are
located in the European Economic Area (the “EEA”), Your Personal
Information will be transferred out of the EEA to the United States.
Residents of the EEA have certain rights under European law with respect
to Your personal data, including the right to request access to,
correct, amend, delete or limit the use of Your personal data. If You
are a resident of the EEA and Our customer or partner or a User of Our
Site and You wish to exercise these rights, please contact us by
customers of stores that We host on behalf of Our customers in
connection with Our Services, We serve as a processor on Our customers’
behalf. As such, if You wish to exercise these rights, please contact
Our customer directly.
If You are a
resident of the EEA, We note that We are generally processing Your
information in order to fulfill our obligations under contracts We have
with You (including our
Terms of Service),
or otherwise to pursue our legitimate business interests as described
consent for a particular processing operation.
operations are located primarily in the United States. If You provide
information to us, the information will be transferred out of the
European Union (“EU”) and Switzerland to the United States. We comply
with the EU-U.S. Privacy Shield Framework as set forth by the U.S.
Department of Commerce (the “Privacy Shield”) regarding the collection,
use and retention of personal information transferred from the EU to the
United States (“EU Personal Data”). We have certified to the Department
of Commerce that we adhere to the Privacy Shield Principles. To learn
more about the Privacy Shield program, and to view our certification,
Privacy Shield Principles set forth Our accountability for EU Personal
Data that We receive under the Privacy Shield and subsequently transfer
parties to process data on our behalf. We remain liable if they do so in
a manner inconsistent with the Privacy Shield Principles and We are
responsible for the event giving rise to the damage.
encourage You to contact Us should you have a Privacy Shield-related
complaint. We will respond within 45 days. If We fail to respond within
that time, or if Our response does not address Your concern, You may
contact the International Centre for Dispute Resolution, the
International division of the American Arbitration Association. Please
http://go.adr.org/privacyshield.html for additional information and to file a complaint. Under certain conditions, more fully described on the Privacy Shield website, You may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
may be required to disclose personal information in response to lawful
requests by public authorities, including to meet the national security
or law enforcement requirements.
Choices Regarding Your Personal Information
understand that and value Your rights over Your Personal Information.
We have taken steps to allow You to access, correct, amend, delete or
port Your Personal Information and give You choices regarding the
collection, use and sharing of Your Personal Information. You may manage
your receipt of marketing and non-transactional communications by
clicking on the “unsubscribe” link located on the bottom of Our
marketing emails. If You are Our customer or a partner, You can update
many types of Personal Information directly within Your Account
settings. If You are unable to change Your Personal Information within
Your Account settings, or if You are concerned about data collected as
You visit Our Site, please contact us at
If You are a customer of Our customers and wish to exercise these
rights with respect to their sites hosted by Us, please contact Our
customer directly. Please understand that if You delete or limit the use
of Your Personal Information, the Services may not function properly or
certain Services may not be available.
Questions/Changes in Policy
Personal Information is used, please visit Our site often for this and
other important announcements about Volusion.
believe in providing a safe and secure shopping experience for all of
our clients. We provide stringent and effective security measures on our
website. It is our policy to never send private information, such as
your credit card number, via e-mail, IM, chat or other unsecured means.
In fact, this is a practice We recommend you adopt in all of Your